6+ hour, 6+ min ago  (324+ words) Most organizations aren't able to realize the full potential of their AI models because their data infrastructure is lacking, says Teradata/Wakefield. 77% of data leaders said that 20% or less of their data is contextualized, according to a Teradata/Wakefield report....

5+ hour, 56+ min ago  (311+ words) Customer service leaders evaluating AI platforms are placing greater weight on how vendors help customers deploy, govern, measure and continuously improve AI in production. Related: One call makes the difference in customer retention As Matthew Feinstein, Roku's vice president of…...

2+ day, 7+ hour ago  (211+ words) The data analytics platform has added new tools for data quality and standardization. Qlik announced the general availability of its agentic data engineering capabilities for Qlik Cloud. The capabilities are the latest in a string of offerings centered around data…...

6+ day, 5+ hour ago  (210+ words) Metrigy research found most companies are confident in network infrastructure for AI, but concerns about security vulnerabilities and latency remain among IT leaders. We put this question to the IT and CX leaders who participated in our AI Technology Foundation…...

1+ week, 1+ day ago  (497+ words) Organizations run the risk of exposing their sensitive data when they adopt AI before they are ready. As more businesses adopt agentic AI to aid knowledge workers, automate workflows and unlock unstructured data such as chats and meeting transcripts. However,…...

1+ week, 2+ day ago  (1032+ words) As AI agents begin executing work independently, enterprises must answer one question: When an AI agent makes a business decision, who owns the outcome? When AI Takes Action, Who Takes Responsibility? Generative AI has already changed how contact centers work…...

1+ week, 5+ day ago  (199+ words) The collaboration aims to connect operational and customer data in a single layer, addressing governance concerns and accelerating insights. AI and data platform provider Palantir and Zeta, an AI Marketing Cloud, announced a partnership to unify data and AI infrastructure…...

1+ week, 5+ day ago  (406+ words) The collaborative platform's AI-infused productivity suite signals both a new model for AI-enabled workflows and a new pricing structure. The early June debut of Zoom Mate and its AI Productivity Suite raised questions about Zoom's AI product line, the primary…...

1+ week, 6+ day ago  (346+ words) Recent trends in data and analytics anticipate how organization will use AI agents to drive governance and data management by 2028. Gartner announced new trends in data and analytics around agentic AI: include using decision governance to reduce agentic AI risk,…...

1+ week, 6+ day ago  (154+ words) AI outputs are tools to accomplish tasks, but don't confuse productivity with precision. Without human oversight and care, the risks are extraordinarily high, our legal correspondent says. Related: CX and Compliance have differing takes on AI controls Related: AI pilots…...