1+ hour, 40+ min ago   (508+ words) We've entered what we call the "Great Content Collapse,” and things are crumbling. The operating models that once powered digital marketing are no longer keeping pace with how content is created, discovered and delivered. AI is dramatically changing how buyers…...

1+ day, 9+ hour ago   (463+ words) New Q-Flow® capabilities connect conversational AI, enterprise systems and live service teams within a single customer journey AgentFlow enables organizations to build conversational journeys in which customers can obtain information, schedule appointments and complete other service activities through natural-language chat…...

1+ day, 20+ hour ago   (495+ words) Governance update. Webflow MCP 2.0 introduces controls for AI-driven website management. Enterprise adoption. Over 30% of enterprise customers use MCP, with usage up 4X since January. Marketing team impact. Marketing and design teams gain safer agentic workflows with analytics and brand control. Webflow…...

2+ day, 20+ hour ago   (1070+ words) Many marketing teams simply aren’t ready for AI. Gartner reports that 70% of CMOs describe becoming an AI leader as a “critical goal," yet less than a third (30%) have mature or fully developed AI readiness capabilities. One aspect of AI readiness…...

1+ week, 2+ day ago   (883+ words) Customer-facing AI will test more than model quality. It will expose whether the organization's content, knowledge and governance systems are reliable enough for agents to retrieve from, reason over and speak from. Salesforce's agreement to acquire Fin (previously known as…...

2+ week, 1+ day ago   (392+ words) The conversation also digs into AEO and what actually helps brands get cited by AI engines, why velocity is the number one reason companies leave monolithic platforms, and what Hillestad expects 2026 to bring as agent orchestration becomes a bigger part…...

1+ week, 5+ day ago   (613+ words) All I wanted was a cheeseburger before my flight. But when I scanned the QR code on the table at the airport restaurant, it told me to switch my WiFi to their ordering network … then create an account … then check…...

1+ week, 6+ day ago   (469+ words) Many organizations hope that AI will figure out how to use the content they already have. But hope is never the best plan. The next phase of digital success depends on restructuring existing content so it can function in an…...

1+ week, 6+ day ago   (681+ words) Support agents now receive unified profiles, interaction histories and AI-generated summaries. Yet agents still spend a meaningful part of customer interactions searching for answers. In Verint's 2026 research involving 1,000 contact center agents, agents reported that 45% of calls require them to search…...

1+ week, 6+ day ago   (516+ words) The conversational AI market has new leading vendors, according to Gartner. The advisory firm promoted SoundHound AI from a visionary to a leader and added Salesforce to the leaders mix in the company's debut in the Gartner Magic Quadrant for…...